Copy a short script into your website
Watch videos of your cutomers actions in live or in replay
Identify customer needs and improve conversion
Start recording visits on your website.
Watch replays of visitors who experienced difficulties using your service. Then use Nirror Live Support to guide them to the appropriate solution.
Bring live customer support to your website with chat and real-time screen sharing.
Live Support is based upon Nirror's real-time technology which allows a user session to be streamed from any browser, without the need of a plugin or a special permission. It even works in multi-tab sessions. Understand your users' needs, then use our chat tool to start a conversation and increase your chances of conversion by 20%.
Chat is the favorite communication channel for support according to the customers and leads to the highest satisfaction rate.
Reach your customers at anytime using chat or emailing.
Do not waste any more time trying to understand what process your customer went through before they asked for help. No more time lost in long exchanges, taking and sharing screenshots. You just watch what happened in past visits and use this to create a very precise answer your customer will love.
You want to improve conversion on your landing pages?
What about your pricing and your checkout pages ?
Nirror Recording helps you understand how your prospects reacts to your changes.
Our first paid plan starts at 10€ a month.
So anyone can support their customers on their website now.
Pricing and checkout pages of SaaS like us do not have a significant volume of data for analytics tools to be relevant. Nirror answers this problem by giving us a great visual feedback of our visitors on those pages. Nirror allows us to understand users behavior, optimize usability and fix bugs.
Our platforms are serving nationwide retailers in the US, and observing the user behavior was a key element to guarantee an optimal transaction flow for Jifiti’s gifting platform. Nirror was very simple to implement in our website in a matter of minutes. Everything the Nirror team do is so easy to understand and use, including setting up the account, using the Dashboard or watching our recordings.